Privacy Policy

Data Controller

The data controller for personal data processed in connection with quartisanes's services is:

quartisanes Pte. Ltd.
30 Biopolis Street, #05-08, Matrix Building, Singapore 138671
Email: [email protected]
Phone: +65 6851 4273

Data We Collect

We collect personal data only where it is necessary for us to arrange and deliver the vehicle hire service you have requested. This includes:

Information you provide to us

• Full name and contact information (email address, phone number)
• Singapore residential or business address (for vehicle delivery)
• Singapore driving licence number or International Driving Permit details
• NRIC number or passport number (for hire agreement verification)
• Vehicle preferences and any special requests noted during booking
• Communications sent to us by email, phone, or contact form

Information collected automatically

• Website usage data (pages visited, session duration) via analytics cookies, if you have consented
• IP address and browser type (collected automatically by our web server)

We do not collect financial information such as card numbers directly — payment is handled through third-party payment processors who are responsible for the security of that data.

How We Use Your Data

We use personal data for the following purposes:

• Confirming and managing hire arrangements — verifying licences, communicating booking details, coordinating delivery and collection
• Maintaining hire records — as required for insurance, regulatory compliance, and resolving any disputes
• Responding to enquiries — when you contact us with questions or requests before, during, or after a hire
• Improving our service — where you have consented to analytics, we use aggregate usage data to understand how our website is used
• Legal obligations — complying with requirements under Singapore law, including LTA Vehicle Hire Operator Licence conditions and the PDPA

We do not use your data for marketing to third parties. We do not sell personal data.

Legal Basis for Processing

Under the PDPA, we process personal data on the following bases:

• Contractual necessity — processing required to fulfil a vehicle hire arrangement you have entered into with us
• Legitimate interests — maintaining records for dispute resolution and regulatory compliance
• Consent — for optional analytics cookies, where you have accepted cookies via our cookie consent prompt

Data Retention

We retain personal data for as long as is necessary for the purpose it was collected:

• Hire agreement records: retained for 5 years from the date of the arrangement, as required by our insurance obligations
• Driving licence verification records: retained for 1 year following the arrangement
• Contact enquiries (not leading to a booking): retained for 6 months
• Analytics data: retained in aggregate form; raw session data is not retained beyond 14 months

After the applicable retention period, data is securely deleted or anonymised.

Data Security

We take reasonable steps to protect personal data from unauthorised access, disclosure, alteration, or destruction. Measures include:

• HTTPS encryption for all data transmitted via our website
• Access to client records restricted to team members with a need to know
• Physical documents stored securely and destroyed after the applicable retention period
• Third-party services (analytics, payment processing) selected for their compliance with relevant data protection standards

In the event of a data breach that may affect your rights, we will notify you and the relevant authorities as required under Singapore law.

Cookies

Our website uses cookies for basic functionality and, where you have consented, for analytics. For full information on how we use cookies and how to manage your preferences, see our Cookie Policy.

Third Parties

We may share data with the following categories of third parties, strictly for the purposes described:

• Insurance providers — to underwrite and administer vehicle hire insurance
• Payment processors — to process payments securely (they receive only what is necessary for the transaction)
• Analytics services — where you have consented to analytics cookies (e.g. Google Analytics, operating under a data processing agreement)
• Legal and regulatory authorities — where required by law or to defend against a legal claim

We do not share data with marketing networks or data brokers.

International Data Transfers

Some third-party services (such as analytics providers) may process data outside Singapore. Where this occurs, we take steps to ensure that adequate safeguards are in place, consistent with PDPA requirements.

Your Rights Under the PDPA

Under Singapore's Personal Data Protection Act, you have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — request that inaccurate or incomplete data be corrected
• Withdrawal of consent — withdraw consent for any processing based on consent (such as analytics cookies), without affecting the lawfulness of prior processing
• Data portability — request data in a commonly used machine-readable format where technically feasible
• Erasure — request deletion of data we are no longer required to retain

To exercise any of these rights, contact us at [email protected]. We will respond within 10 business days. You also have the right to lodge a complaint with Singapore's Personal Data Protection Commission (PDPC) at pdpc.gov.sg.

Children's Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under 18. If you believe a minor's data has been submitted to us in error, please contact us and we will delete it promptly.

External Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend reviewing their privacy policies separately.

Changes to This Policy

We may update this policy from time to time. Material changes will be communicated via a notice on our website. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our services following an update constitutes acceptance of the revised policy.

Contact Us

For any questions about this policy or how we handle personal data, please contact us:

quartisanes Pte. Ltd.
30 Biopolis Street, #05-08, Matrix Building, Singapore 138671
Email: [email protected]
Phone: +65 6851 4273
Office hours: Monday–Saturday, 9:00 AM – 7:00 PM SGT